Hotel, motel, and resort desk clerks: Salary, career path, job outlook, education and more

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishments front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotels policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Education Required
Although candidates for most positions usually qualify with a high school diploma, human resources assistants generally need an associates degree. Whether pursuing a degree or not, courses in word processing and spreadsheet applications are particularly helpful.
Training Required
Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and includes learning about various government programs and regulations.
Job Outlook
The projected percent change in employment from 2016 to 2026: 3% (Slower than average)
(The average growth rate for all occupations is 7 percent.)
Advancement
Some information clerks may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. With completion of a bachelors degree, some human resources assistants may become human resources specialists.
Median pay: How much do Information Clerks make?
$32,920 Annual Salary
$15.83 per hour

Careers for Information Clerks

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